Intro
In 2017, Jan Sapper, Paperlike's founder, developed a screen protector for the iPad that became an instant hit with digital artists and notetakers. Since then, we've come a long way.
Today we sell accessories for pro iPad users worldwide on our Shopify store, Amazon, and a growing number of retailers. We're pretty proud of the team we built (20 amazing people from all over the world) and the Paperlike brand that is well-respected in our community.
And that's where you come in. We laid the foundation, and now you can help grow our community as our new Social Media Support Assistant.
About this Role
Paperlike’s growth as a brand is deeply rooted in our community. We’ve gotten love from techie YouTubers doing reviews and managed to build a thriving Instagram following. As a Social Media Support Assistant, you will play a vital role in our online presence by engaging with our community across various social platforms.
What will you do as Social Media Support Assistant?
We are looking for someone who will take care of our community and help with questions and complaints, provide customers with information about our products and processes, and be a generally encouraging and friendly voice in our community.
Additionally, you will leverage your analytical prowess to decode our social media metrics, enabling us to fine-tune our content strategy on a weekly basis.
If you're passionate about social media, possess excellent communication skills, and have a knack for deciphering data-driven insights, we can’t wait to meet you!
Community Engagement
- You respond to comments, direct messages, and tagged posts, ensuring a helpful and human experience for our audience.
- You engage with our followers and the iPad community (creatives, students, etc.).
- You find fabulous user-generated content made by our community and add it to our robust social media calendar.
Social Listening
- You have your thumb on the pulse of our community.
- Are there any consistent problems our customers are having?
- What trends are they talking about?
- How can we best serve prospective customers who don’t know about us?
Analytics
- You meticulously analyze key performance indicators within our social media management software, such as engagement rates, reach, and audience demographics, so we gain valuable insights into what content resonates most with our audience.
- You track our progress week by week, identifying trends and patterns and allowing us to celebrate wins and promptly address any underperforming aspects of our strategy. This continuous evaluation ensures that we remain agile and adaptive in our approach.
This role is for you if:
- You like to be there for people and can respond empathically to them. It is important for you to find the best possible solution for the customer and the company you work for.
- You love storytelling with numbers. Discovering trends and investigating the why and how in high-performing and low-performing content through data-driven storytelling excites you.
- You are experienced in managing a brand's social media presence (bonus points if your experience is with other D2C e-commerce brands).
- You already own an iPad + Apple Pencil.
- You are fluent in written and spoken English (and emojis 😉).
- You 100% identify with our core values (see below).
Who will you work with (mostly)?
You will be very independent in your work, but these are the people you will probably work with the most:
- Kayla, Digital Communications Manager is your direct manager and will be responsible for your onboarding.
- Giselle assists Kayla in all things social and community research. You’ll work closely with her as backups for each other when the other is out.
Money, Time, & Position Type
- This role can be filled anywhere in the world; we'd just need you to be available for occasional video calls with the team sometime between 9:00 and 17:00 CET.
- You will work three days a week + respond to social comments on weekends.
- This is a part-time position (15-20hrs /week).
- Pay is €18-24/hour based on experience.
Paperlike
Company Mission
At Paperlike, we believe less is more. We imagine a world where we can enjoy the benefits of digital tools without sacrificing the tactile feel of traditional tools like pen and paper.
We enable creators and doers to do their best work with prosumer tech accessories.
The Product
The name of the brand is the hero product. Paperlike is the iPad screen protector for creatives, students, teachers, and productivity geeks. Paperlike enhances the display surface to feel more like paper, especially when using the Apple Pencil. The technology used to create the product gives the user more precision, better stroke resistance, and increased endurance when taking notes or drawing. We developed a special surface technology, called Nanodots, that combines the perfect paper-feel with minimal light refractions, so the display remains as clear as possible. Recently we developed several additional products that improve working with the Apple Pencil and the Paperlike, like Pencil Grips and a Cleaning Kit.
The Paperlike is sold worldwide through our Shopify site, Amazon marketplaces, and retail stores.
The Company
Jan Sapper founded Paperlike in 2017 as a side business to solve his own need for a better iPad and Apple Pencil experience. Since he loves crowdfunding, he started one for the Paperlike and was blown away by the response. He soon left his job (actually he was fired, which is a funny story for another time) and made Paperlike a full-time endeavor. Jan grew the business quickly with minimal outside help, using laser focus and tons of automation.
Now in 2023, we're a team of about 20 people but, at the core, we still operate the same. We relentlessly focus on the things that matter and automate whatever we can to free our time and minds.
Our team is 100% remote and is spread all over the world, from New York to Serbia and from Germany to China.
Our Core Values
🐣 Small Giant
Paperlike is a small giant. We strive to be the best in our niche but are comfortable not reaching for the stars. We look for healthy growth with as few people as possible. We're not cheap but thrifty. We leverage technology to achieve our goals wherever possible.
👑 Ownership
We take ownership of the role we have and think like an entrepreneur. That means taking responsibility, self-organization, and a "getting shit done" attitude. We are brave and take risks.
👩⚖️ Honorable & Human
We are honest and vulnerable and are proud of a safe work environment where everyone can be themselves. We care about mental health. We run a strict no-asshole policy. We're honorable, and our word and handshake count. We put our actions where our mouth is.
💎 Growth Mindset
We are content, not satisfied.
We want to be the best in class. Continuous learning and being on top of trends are ingrained in our DNA. We use our creativity to solve complex situations and don't rely on standards.
In order to submit your application, please do so by completing this Typeform. You will be asked to upload your CV and write a little bit about yourself.